Protecting personal data is of utmost importance to us at PHOBIA Music PLTD because we value your trust. We strive to maintain this trust by implementing and adhering to open and transparent rules for responsible processing and protection of personal data.
 
To this end, we comply with the regulations of the European Union – Regulation (EU) 2016/679 (General Data Protection Regulation) and national legislation, including the Data Protection Act.
 
What our privacy policy includes:
 
Collection and use of information: We collect and use information from users to improve our services and provide personalized service. We use this information only for the specific purposes outlined in our privacy policy and in accordance with applicable laws.
Data protection: We implement appropriate technical and organizational measures to protect personal data from unauthorized access, destruction, loss, or disclosure.
Data storage: We store personal data only for as long as necessary for the purposes for which it was collected and in accordance with applicable laws.
 
WHO WE ARE AND HOW TO CONTACT US
 
We are PHOBIA Music PLTD registered with the Commercial Register at the Registry Agency under Unified Identification Code (EIK) 207320880, with headquarters and management address at Rozova dolina 9, Plovdiv, Bulgaria, 4000, represented by Kristian Stoynev, tel: +359895654757, email: [email protected], referred to shortly as PHOBIA Music PLTD.
 
For the purposes of data protection legislation, we are the data controller when processing your personal data.
 
 
WHAT PERSONAL DATA CATEGORIES DO WE PROCESS
 
You decide which personal data to provide to us. And we process exactly that personal data. In practice, this looks like:
 
When you create a profile at PHOBIA Music PLTD, you send us an email address, your first and last name;
If you wish, you can add additional information to your personal page (My Account), such as: mobile phone number, landline phone number, delivery address, and email address;
When you place an order, you provide us with the following information: the product you want, your first and last name, email address, delivery address, billing information, payment method, and phone number.
If you have registered through your Facebook or Google profile, you will be directed to the Facebook Admin / Google LLC page, where you will be informed about the transfer of your data to GANG. You can view the privacy policies of Facebook and Google at:
www.facebook.com/about/privacy
www.policies.google.com/privacy
Additionally, we may collect and subsequently process certain information about your browsing behavior on our website to personalize your online experience and make suggestions tailored to your profile. We encourage you to learn more about this by reading the processing section below.
On our website, we may store and collect information through cookies and similar technologies in accordance with the Cookie Policy (below). We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. We do not wish to collect or process data from individuals under the age of 16.
WHAT ARE THE PURPOSES AND LEGAL GROUNDS OF PROCESSING
 
PHOBIA Music PLTD will use your personal data for the following purposes:
 
Providing services to PHOBIA Music PLTD for your benefit
Creating and managing a profile on the PHOBIA Music platform;
Processing orders, including accepting, validating, dispatching, and invoicing them;
Resolving issues related to canceled orders or any other issues related to orders, purchased goods, or services;
Returning products in accordance with legal requirements;
Refunding the value of the products in accordance with legal requirements;
Providing assistance, including responding to your inquiries regarding your orders or the goods and services of PHOBIA Music;
Processing your data for these purposes is generally necessary for the conclusion and performance of a contract between PHOBIA Music PLTD and you. Additionally, processing in compliance with applicable legislation, including tax and accounting legislation, is required for these purposes.
Improving our services
We always want to offer you the best online shopping experience. For this purpose, we may use certain information about your buyer behavior, encourage you to complete satisfaction surveys after completing an order, or conduct market research and surveys directly or with the help of partners.
 
We base these activities on our legitimate interests in conducting business while always ensuring that your fundamental rights and freedoms remain unaffected.
 
Marketing
We always want to keep you informed about the best offers for products/services that may be of interest to you. To this end, we may send you various types of messages through electronic communication channels (email/SMS/mobile push/web push, etc.) containing general and thematic information, information about similar products or products complementary to those you have purchased, offers and promotions, information about products added to your account/basket, or if you have shown interest in purchasing them, and other business communications such as market research and consumer opinion surveys. We may use certain data regarding your buyer behavior (such as viewed products/products added to the wishlist/purchased products) to create a profile and provide you with personalized recommendations on the website and mobile app. We always ensure that this processing is carried out while respecting your rights and freedoms and that decisions made in connection with them do not have any legal consequences for you or affect you in a similar manner to a significant extent.
 
In most cases, we require your prior consent to send you marketing messages. You can change your mind and withdraw your consent at any time by:
 
adjusting the settings in the customer profile under “My Subscriptions”;
using the “Unsubscribe” link in the messages you receive from us; or by
contacting PHOBIA Music using the contact details above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case, when using your information for our legitimate interests, we take care and take necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may at any time, using the means described above, stop the processing of your personal data for marketing purposes, and we will respond to your request.
 
PROTECTION OF OUR LEGITIMATE INTERESTS
 
There may be cases where we use or disclose information to protect our rights and business activities. These may include:
 
Measures to protect the website and users of the PHOBIA Music platform against cyber-attacks;
Measures to prevent and detect fraud attempts, including sharing information with competent public authorities;
Measures to manage various other risks.
The main reason for these types of processing is our legitimate interests related to protecting our business activities, ensuring that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
 
Additionally, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values provided by applicable legislation in this regard.
 
How long do we keep your personal data?
 
As a rule, we store your personal data for as long as you have an account with PHOBIA Music. You can always request us to delete certain information or close your account, and we will respond to this request by retaining certain information even after the account is closed, when applicable legislation or legitimate interests require it.
 
TO WHOM DO WE SEND YOUR PERSONAL DATA
 
Depending on the case, we may transmit or grant access to some of your personal data to the following categories of recipients:
 
Courier service providers;
Payment/banking service providers;
Marketing/telemarketing service providers;
Providers of market research-related services;
IT service providers;
Other companies with which we may develop joint programs to market our goods and services.
If required by law or necessary to protect our legitimate interests, we may disclose certain personal data to public authorities.
 
We ensure that access to your data by private third-party entities is carried out in accordance with legal provisions in the field of data protection and information confidentiality, based on contracts concluded with them.
 
To which countries do we transfer your personal data?
 
We do not transfer your personal data to other countries.
 
How do we protect the security of your personal data?
 
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in compliance with industry standards.
 
We store your data on secure servers, using the latest encryption algorithms, and ensure the storage of backups.
 
Despite the measures we apply to protect your personal data, we are aware that transmitting information over the Internet or other public networks is not entirely secure, and there is a risk that data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems that are not under our control.
 
 
Your rights
 
The General Data Protection Regulation recognizes several rights regarding your personal data. You can request access to your data, correction of errors in our files, and/or object to the processing of your personal data. You may also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data, and the right to data portability.
 
More information about each of these rights can be obtained by reviewing the table below.
 
To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:
 
Identity: We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding these records using the email address listed in your PHOBIA Music account. Otherwise, we reserve the right to verify your identity by requesting additional information for confirmation.
 
Fees: We will not impose a fee for exercising any rights regarding your personal data.
 
CERTIFICATES AND SECURITY
 
You shouldn’t worry about the security of your data!
 
Our store possesses an SSL (Secure Sockets Layer) certificate to safeguard the personal information of our clients. Usernames, passwords, shipping addresses, and bank account numbers are all under strict protection and will not fall into the wrong hands.
 
COOKIE POLICY
 
This policy applies to the “cookies” used on the PHOBIA Music PLTD website, based in Bulgaria, Plovdiv, Rozova Dolina 9.
 
We use cookies for the following purposes:
 
Ensuring website functionality;
Analyzing visitor behavior on the website;
Advertising purposes.
This policy is part of our overall privacy policy and the website’s general terms and conditions.
 
For any questions or comments, you can contact us via email at [email protected] or by phone at +358895654757.
 
WHAT ARE COOKIES AND WHAT TYPES DO WE USE:
 
Cookies are small data particles – text files consisting of letters and numbers – sent to your browser by a web server and stored on your device so the site can recognize your computer. Cookies are installed upon request submitted by the user’s terminal to the PHOBIA Music server or a third-party server.
 
There are two types of cookies – persistent and temporary or “session” cookies. Persistent cookies are stored as a file on your computer or mobile device for an extended period specified by the cookie’s parameters or until manually deleted by the user.
 
Session cookies are placed temporarily on your computer when you visit our site but disappear when you close the page, meaning they are not permanently stored on your device.
 
HOW WE USE COOKIES:
 
We use information from cookies to make our site more enjoyable, convenient, and easy to use for users. Through cookies, we recognize and present website content tailored to your preferences as a user. Cookies assist us in providing services that are as finely adapted to the user as possible, such as regarding preferences for online privacy, shopping carts, or appropriate advertisements. They are also used in preparing anonymous aggregated statistical data that help us understand how users utilize our website, enabling us to improve the structure and content without identifying individual users.
We use the following types of cookies:
 
Essential Cookies:
 
These cookies are strictly necessary for the website to function. For example, we use these cookies:
 
To establish the authenticity of our users when they use the site so that we can provide our services.
To fulfill our terms of use for the site and maintain the security of our services.
Session Cookies:
 
We use session cookies, for example:
 
To allow you to navigate between the pages of our site without needing to log in again.
To recognize you when you return to our site to use our services.
Rest assured that cookies cannot harm your files or increase the risk of viruses.
 
We also use some third-party cookies as part of our services. These cookies are managed by the respective websites and are not controlled by us. Below are the third-party cookies we use, some of which can be disabled using your browser’s general settings. For others, you may need to visit the respective websites and follow the provided instructions.
 
We use Google Analytics to generate statistics about website traffic and traffic sources. To opt out, visit https://tools.google.com/dlpage/gaoptout.
 
We use SendPulse to enable browser notifications. If you enable the setting, you can later opt out by changing the relevant settings in your browser. For example, in Google Chrome, the setting can be found in Settings/Content Settings/Notifications. For other browsers, please refer to their usage and settings instructions.
 
We use integrated buttons for sharing on the Facebook social network. If you do not want your visit to our website to be linked to your respective user profile on the social network, please log out of your Facebook profile. You can provide or restrict Facebook and its partners’ ability to show you ads on and off Facebook. However, Facebook data is stored and processed, so there is a possibility of linking it to the respective user profile, and Facebook may use the information for its own advertising purposes, following Facebook’s data usage policy at www.facebook.com/about/privacy.
Do cookies contain personal data?
 
Cookies themselves do not inherently require personal data, nor do they even identify the individuals using the internet. They are solely used to facilitate certain user functions or to provide a tailored experience based on preferences, which may involve the collection of personal data through the use of cookies. However, this data is encrypted in a manner that makes unauthorized access impossible.
 
How to block cookies
 
It’s important to know that you can choose whether to accept cookies or not. If you want to know when your computer receives a cookie, you can configure your browser to notify you. This gives you the option to accept or reject a particular cookie. Your computer can be configured to reject all cookies. If you want to learn how to do this, please visit www.aboutcookies.org. Most browsers are set by default to accept “cookies,” but you can change your settings to block some or all cookies.
 
Information about browsers and how to set preferences for cookie files can be found on their websites or in other browser documentation: Chrome, Firefox, Internet Explorer, Android, iPhone, and iPad.
 
Please note that changing your browser settings to deactivate the cookie function will prevent some parts of our site from functioning properly. For example, blocking cookies may prevent you from:
 
Making online purchases
Identifying yourself when logging into your profile
Why cookies are important
 
Cookies play a central role in the effective functioning of the internet, helping to create a user-friendly experience tailored to the interests and preferences of each user.
 
Refusing or deactivating cookies can make some websites or parts of websites unusable.
 
Please note that disabling cookies does not mean that you will no longer receive online advertising according to the legislation, but only that it will no longer be able to take into account your preferences and interests, as visible from your browsing behavior on the internet.
 
Examples of the important need for using cookies (where user consent is not required through the profile):
 
Content and services tailored to user preferences – product categories
Offers tailored to user interests
Saving passwords
Saving child protection filters for internet content (family mode options, safe search function).
Limiting the frequency of ad distribution – limiting the number of times a particular ad is displayed to a specific user on a site.
Providing user-relevant advertising.
Measuring, optimizing, and adapting analysis characteristics – such as confirming a certain level of traffic on the website, what type of content is viewed, and how a user enters the website (e.g., through search engines, directly, from other websites, etc.). Websites process these analyses of their usage to improve services for the benefit of users.
Security and privacy considerations
 
In principle, browsers have integrated privacy settings that provide different levels of acceptance of cookies, validity periods, and automatic deletion after the user has visited a particular website.
 
Other security aspects related to cookies:
 
Personalizing browser settings regarding cookies to achieve the desired level of security when using cookies.
If you are the only person using a particular computer, you can set whether you want a longer period of time for storing browsing history and personal access data.
If you share access to a particular computer, you can consider setting the browser to delete your individual browsing data every time you close the browser. This is one of the options for accessing sites that use cookies and deleting all information from the visit when the session ends.
Other similar technologies
There are other technologies that can be used for the same purposes as cookies, and the same conditions and rules apply to them. PHOBIA Music uses a similar technology called Local Storage.